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Title: speech technology - SpeechCycle Provides call center automation technology to resolve technical support problems over the telephone. Implements natural language speech recognition. News, products, technology, customers, and a weblog
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SpeechCycle | Speech Self-Service Solutions
@import "/includes/main.css";
Why SpeechCycle?
Products & Services
Technology
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_uacct = "UA-2195420-1"; urchinTracker(); Rich Phone Applications Immersive Caller Experience Deployment Options Business Intelligence Broadband Video Digital Phone DSL Call Router Caller Experience Index Persistent Optimization Process LevelSET Foundation Speech Recognition Persistent Optimization QuickTouch Tools Platform Deployment Options Reporting Broadband Case Study Video Case Study Management Team Advisory Board Board of Directors Partners News Careers Request Info.
“SPEECH BYTES”
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SpeechCycle Rich Phone Applications (RPAs) seamlessly integrate
customizable voice user interfaces with enterprise applications and web services
to deliver an immersive caller experience that is a generation beyond traditional
natural language dialog systems.
RPA benefits include:
Offer callers a more intelligent and engaging experience
Exceed Caller Expectations for automated customer care
Leverage contact center infrastructure for speech IVR
Discover detail from the voice of the customer
Increase customer loyalty and enhance profits
Immersive Experience
RPAs “know” something about the caller’s
environment and keep callers engaged with a voice
recognition solution.
More |+|
Event Capable
RPAs adjust based on “events” or information from
back-end systems and caller input to provide a rapid path to
resolution.
More |+|
Knowledged Resourced
RPAs coordinate multi-faceted interactions between enterprise
back-end systems and the caller to fulfill customer service requests.
More |+|
WHAT’S NEW
11.12.2008
SpeechCycle Pioneers Transformation Services for the 21st Century Enterprise & Service Provider Contact Center
10.28.2008
SpeechCycle Ranked Number 5 in Deloitte's Technology Fast 50 Program for New York, New Jersey, and Connecticut
9.3.2008
SpeechCycle Innovation Acknowledged with Speech Luminary and Market Leader Industry Awards
Email us at
info@speechcycle.com
© 2006-2008 SpeechCycle, Inc. | Privacy Policy | Site Map Tel. 646-826-2300 | 26 Broadway, 11th Floor, New York, NY 10004
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Provides | call | center | automation | technology | to | resolve | technical | support | problems | over | the | telephone. | Implements | natural | language | speech | recognition. | News, | products, | technology, | customers, | and | a | weblog |
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http://www.speechcycle.com/
SpeechCycle 2009 January
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Provides call center automation technology to resolve technical support problems over the telephone. Implements natural language speech recognition. News, products, technology, customers, and a weblog
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